Free Shipping & Returns

Enjoy free shipping on orders $99+ within the lower 48 United States, and we offer personal service for any Returns, details below.

Shipping Information

Orders placed Monday–Friday by 12 PM PST ship the next business day

Bulk orders ship within 48–72 hours

Once your order ships, you’ll receive a confirmation email with tracking details

Shipping Methods

Lower 48 States; orders ship via UPS or USPS or most economical, and typically arrive within 1–6 business days.

Expedited shipping options are available at checkout for an additional cost.

Shipping to Hawaii, Alaska & Puerto Rico

We’re happy to ship to Hawaii, Alaska, and Puerto Rico.

Due to higher carrier rates, free shipping on orders $99+ applies only to the lower 48 states.

Customers in Hawaii, Alaska, and Puerto Rico are responsible for shipping costs.

Missing Items or Delivery Issues

Please notify us at info@bedvoyage.com within 10 days of placing your order if your shipment has not arrived, or items are missing from your order. This helps us work efficiently with our shipping carrier to trace and try to recover your package.

BedVoyage Return Policy

At BedVoyage, we want you to feel confident shopping with us. Because our sheets, pillowcases, coverlets and towels are personal-use products, we can only accept returns on items that are unopened and unused, and in original factory folded condition in original packaging.

Return Eligibility

To qualify for a refund:

• Products must be unopened, unused, and unwashed. Items must be in their original packaging and factory folded
• Returns must be approved with an RA# (Return Authorization #) before being shipped back

Because bedding products are considered intimate personal-use items, we cannot accept returns on products that have been opened, used, or washed.

30-Day Return Window

Returns must be requested within 30 days of delivery.

To start a return, please email info@bedvoyage.com with your Order Number and request a Return Authorization Number (RA#).

Return Shipping

If your return is approved, BedVoyage will provide a prepaid return shipping label. The cost of return shipping will be deducted from your refund amount.

Refund Processing

Once your return is received and inspected by our warehouse within 5 business days of delivery, we will confirm that the item meets the unopened/unused return requirements.

Approved refunds will be issued back to the original payment method used at checkout.

Please allow several business days for your bank or credit card provider to process the refund after it has been issued.

Important Return Conditions

Items that are opened, used, washed, damaged, or not returned in original condition are not eligible for a refund.

If a returned item is received by our warehouse and determined to have been opened, washed, or used:

• No refund will be issued
• The item will not be shipped back to the customer

60-Day Manufacturer’s Defect Warranty

If you believe your item has a manufacturing defect or product flaw, please email info@bedvoyage.com within 60 days of delivery.

To help us review the issue quickly, please include:

• 3–4 clear photos showing the defect or concern
• 1 photo of the product Care Tag showing the PO# information
• Your Order Number and a brief description of the issue
• To note: we do not coat our linens with formaldehyde, which is a wrinkle-resistant chemical. Therefore they may be some slight wrinkles in the hem edges which is normal for Bamboo fabrics and does not qualify as a defect.  

Our customer care team will review your request and respond within 2 business days with next steps and personalized solutions based on the situation.

We appreciate your understanding as these policies help us maintain product quality, cleanliness, and integrity for all BedVoyage customers.